HOW MUCH IS SHIPPING?
Shipping is FREE for all orders above $50. It is a flat $9.95 for any order under $50.
WHEN DO YOU SHIP MY ITEM(S) AFTER I ORDER?
All orders received by 10:00 a.m. EST will ship same day. Orders received after 10:00 a.m. EST will be shipped the following business day. Orders placed on Friday after 10:00 a.m. through Sunday will ship on the following Monday.
WHAT SHIPPING METHOD DOES GUILTYSOLES USE?
GuiltySoles ground ships no matter how many items you order or where you ship to. We also offer expedited shipping options to help meet your needs.
DOES GUILTYSOLES SHIP INTERNATIONALLY?
At this time, we do not ship internationally.
IS A SIGNATURE REQUIRED FOR MY PACKAGE?
No. Your package will not require a signature.
WHAT IS THE STATUS OF MY ORDER?
- Once your order has been placed, your initial confirmation will be sent to your email.
- You will then receive a separate shipping confirmation email that will include tracking information.
- If you have created an account on our website, you can also LOGIN and check your order status under the "My Orders" section.
WHAT IF I NEED TO CANCEL OR CHANGE MY ORDER?
No worries! You may cancel or change any order that has not been processed to be shipped. However, if you’ve already received a shipping confirmation email, your order cannot be cancelled or changed. If you have questions, please contact a live representative at +1 (888) 814-8333 or firstname.lastname@example.org.
I ALREADY PLACED AN ORDER, BUT NOW I HAVE A PROMO CODE! CAN I STILL APPLY IT?
Unfortunately, no, we’re not able to apply a promo code to an already purchased order. However, you may save the code for your next purchase.
WAIT, WHAT ARE PROMO CODES?
Promo codes are … There are lots of them and they’re always changing! Sign up to receive GuiltySoles email to stay in the know about our new products and special promotions. Sometimes they’re email-exclusive! Be the first to #getguilty!